Help Center

Your provider will review your history, discuss your symptoms, perform a virtual examination and review any studies you have had (medical imaging or labs). From there, a personalized care plan will be tailored to your specific needs.

• Self-booking appointments via online calendar.
• Communicate directly with our providers.
• Get reminders.
• Access your test results
• View your medications and request refills.
• Join a Televisit.
• Find my invoice and pay your bill securely online.
• Track your payment history.

Your provider will review your history, discuss your symptoms, perform a virtual examination, and review any studies you have had (medical imaging or labs). From there, a personalized care plan will be tailored to your specific needs.

• We have established partnerships with various imaging facilities that have our specific imaging protocols and have committed to facilitating the care of our patients. This allows for the most efficient and accurate diagnosis of your specific Orthopedic condition. Using their physician portal, your clinician can view images online and access the official radiologist report.
• We have also partnered with Mymedicalimages.com. They provide a fast and secure way for you to upload your images through a free, basic account. When you have had images done elsewhere, please upload them by clicking on the Upload button on our website.

If you are having any issues uploading, please view our guide here

Please inform your provider where you have had your images obtained or put a note in the comments section when you book your appointment.

We accept DICOM, JPG, PDF, and TIFF formats.

• You may reconnect using the original link or contact our office (message is best) if problems persist and we’ll manually send you another code.
• For additional troubleshooting tips, click this link: Healow Help or FAQs Healow section

Chrome and Firefox are best, although any browser will work.

Call our office or send a message through the portal to reschedule.

Bring ID, insurance info, medication list, and any relevant test results.

Because most of our in-person visits involve procedures, this is usually not necessary and typically are reviewed ahead of time.  However, we can help for arrange imaging or lab work at your visit (to be reviewed later or virtually).

• If you are being managed for an Orthopedic problem, it is best to wear shorts or T-shirt to allow the clinician access to your involved extremity.
• If you are having a PNOE assessment, please see specific instructions below.

• Yes, one companion may attend. All patients under the age of 18 require a parent or legal guardian to attend their child’s visit.
• Please notify us ahead of time if you need assistance.

Depending on the test you undertake, they provide insights into how your body utilizes energy and uses macronutrients/fuel (fats, carbohydrates and protein) as well as cardiovascular fitness (VO2 max) and performance capacity.

• In general, PT focuses on recovery, although there is a lot of overlap between the two disciplines. We are strong advocates of “pre-hab”, which is physical therapy provided before a major event, like surgery or a period of prolonged inactivity, to optimize your body’s functional capabilities and minimize potential decline that can occur.
• Coaching generally includes exercise and metabolic health strategies as a means to optimize your health in conjunction with other injury and wellness preventative strategies.

• At your initial and then at each subsequent visit, you will be provided a detailed report of your health, nutrition, metabolic health and cardiovascular fitness.
• Progress is tracked through repeat testing, clinical follow-ups, lab test and imaging comparisons.

Yes, most cash services qualify for HSA/FSA payment.

• Contact us and we’ll email or portal-deliver the superbill with full codes.
• If you are having an in-person visit, we will provide you with a superbill in person.

Payment is due at the time of service. Receipts are provided for reimbursement.

Yes, it’s ideal for baseline wellness by evaluating your Resting Metabolic Rate (RMR).

Yes, along with our expert athletic trainers and physical therapists, we can provide protocols tailored to your specific sport or athletic activity and level of participation.

We offer integrated packages that combine visits, preventative plans, and remote support.

Please share patient history, images, and prior treatment notes.

We send reports and consults securely by fax or via P2P portal messaging.